Shipping policy

Shipping Policy

Last Updated: 08/28/2024

At GENTLEAGU, we aim to provide you with the best shopping experience, including timely and efficient delivery of your orders. Please review our shipping policy below:

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment has been confirmed. You will receive a notification once your order has been shipped.

Shipping Methods & Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • International Shipping: Available for select countries with an estimated delivery time of 10-20 business days, depending on the destination.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing or courier delays.

Shipping Rates

  • Domestic Shipping: Calculated at checkout based on your location and the weight of your order.
  • International Shipping: Calculated at checkout. Please be aware that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order through the provided link.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. If your location is restricted, you will be notified during checkout.

Lost or Damaged Packages

  • GENTLEAGU is not responsible for packages lost or damaged in transit. However, if you experience any issues with your shipment, please contact us at [insert customer service email] within 7 days of the expected delivery date, and we will assist you in resolving the issue.

Returns & Exchanges

  • Please refer to our Return Policy for details on how to return or exchange items.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at [insert customer service email] or [insert phone number]. We’re here to help!